Lousy Company

The first recipient of my 'blog of shame' award goes to Enterprise Rent-A-Car. I don't own a car and have been renting on a monthly basis for roughly 13 years. I have never had an accident, always bring the car back clean and gassed up, and have never had a payment problem. How do they repay this loyal customer... they ignore my single complaint. My first email was initially followed up on, but then they just let it go. I complained on their facebook site and was told they would check into it. They said my complaint was being sent to management but, again, nobody responded. I haven't rented in 6 months and I will not go back until they resolve the issue to my satisfaction. It was the smallest complaint; easy to rectify. Yet, they chose to lose thousands of dollars and every potential customer that I get to first. Nice going.